Problem Management Service Analyst at Allstate, collaborating with teams to drive investigations and improve digital product reliability. Focused on root cause analysis and system resilience.
About the role
- Business Process Analyst responsible for generating management reports and supporting process evaluations. Involved in data extraction, analysis, and continuous improvement efforts.
Responsibilities
- Gerar e atualizar relatórios gerenciais, planilhas e gráficos, destacando pontos críticos, indicadores e fatos relevantes.
- Consultar, extrair e classificar dados provenientes de sistemas corporativos.
- Desenvolver tabelas dinâmicas e gráficos conforme os objetivos de cada relatório.
- Realizar análises preliminares das informações geradas, identificando tendências, desvios e oportunidades de melhoria.
- Apoiar atividades relacionadas ao planejamento, gestão e avaliação de desempenho de processos.
- Organizar e dar suporte a reuniões, eventos, workshops e iniciativas similares, incluindo controle de pautas, registros e acompanhamentos.
- Contribuir com a padronização e melhoria contínua dos processos internos.
Requirements
- Ensino superior completo ou em andamento em Administração, Engenharia, Processos, Gestão ou áreas correlatas.
- Experiência em atividades relacionadas a processos, planejamento, gestão ou avaliação de desempenho.
- Conhecimento em Excel (tabelas dinâmicas, gráficos e organização de dados).
- Capacidade analítica e atenção a detalhes.
- Boa comunicação e organização.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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