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About the role
- Senior Services Project Manager at Emerson leading cross-functional projects to enhance post-sales service delivery and customer success metrics in Debrecen, Hungary.
Responsibilities
- Drive planning, execution, and delivery of complex projects focused on post-sales services, such as:
- New service offering definitions
- Capability enablement across service functions
- Process improvements or digital transformations supporting service delivery
- Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
- Establish clear project goals, timelines, and deliverables aligned with business priorities.
- Track and manage interdependencies, risks, and resource allocations across concurrent projects.
- Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
- Ensure adherence to project scope, budget (where applicable), quality, and timelines.
- Provide regular status reporting and access to collaborators and leaders.
- Lead change management activities, including collaborator consensus, communications planning, and adoption measurement.
- Ensure alignment with broader business goals and customer success metrics.
Requirements
- Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred).
- Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
- Proven experience leading cross-functional teams without direct authority.
- Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
- Excellent organizational, communication, and collaborator management skills.
- Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
- Experience using reporting and visualization tools such as Power BI is a plus.
- PMP, PMI-ACP, or similar certification is a plus.
- Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location).
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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