Data Analytics Specialist driving continuous improvement initiatives for IT services support model at Emerson. Leveraging data analytics skills while fostering continuous improvement in Mandaluyong City, Philippines.
Responsibilities
Translate complex statistics and data into innovative visuals and charts so that domain experts and business users can better understand and make data-informed decisions.
Design and maintain rich interactive visualizations through data interpretation and analysis, integrating reporting components from multiple data sources.
Support activities for transversal consistency and accuracy of data, identify missing data or data not aligned with data governance model, and collaborate with the data owners to correct and ensure data stays compliant over time.
Detect valuable trends from the data that would help with adapting or meeting SD&O objectives as well as objectives from Service and Application owners, Service Delivery managers, or Service Delivery Operations Teams.
Facilitate recurring service performance reviews and present the results of data analysis to highlight anomalies and improvement opportunities.
Design, build, and maintain ETL systems for data collection, transformation, and loading to meet reporting requirements.
Gather requirements from business users and translate them into dashboard technical specifications.
Develop and maintain data mapping across various systems and data sources.
Requirements
Bachelor's degree in Information Technology, Mathematics, or Statistics-related courses; experience may be considered in lieu of formal education.
1-3 years of relevant experience in the field of data analytics.
Proficiency in analytics software such as Power BI and other similar tools.
Proficiency in SQL Scripting in creating data models, procedures, and functions.
Knowledge of Extract, Transform, and Load (ETL) technologies like SQL Server Integration Services (SSIS) is a plus.
Knowledge of ServiceNow and Service Desk best practices.
Benefits
Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans including paid parental leave (maternal and paternal), vacation, and holiday leave
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