Operations Project Manager overseeing risk and control effectiveness for Consumer Client Experience at Bank of America. Collaborating with teams and ensuring adherence to enterprise standards.
EI
Hybrid Senior Transportation Infrastructure IT Modernization Project Manager
Posted 4 days ago
About the role
- Senior Project Manager overseeing the TRM delivery within Washington's transportation infrastructure IT modernization. Coordinating stakeholders and managing project delivery within scope and budget.
Responsibilities
- Leading the TRM project’s overall scheduling, solution delivery execution and cross-team coordination
- Coordinating with the IT Manager on the TRM project’s governance, decision-making structure, budget, vendor management and cross-program communication
- Managing vendor deliverable quality for system development, data migration, system integrations, training, go-live, and hypercare activities
- Overseeing development of the integrated schedule and ensuring alignment between business operations, terminal readiness, CRM workflow needs, and vendor capability releases
- Ensuring compliance with interagency gated review processes and budget oversight requirements for TRM technology investment submissions
- Supporting RFI/RFP development for multi-vendor procurement aligned with the future state roadmap
- Coordinating requirements elaboration, backlog prioritization, acceptance criteria definition, and test readiness efforts in partnership with the project scrum master, subject matter experts, product owners, and technical leads
- Supporting organizational change management and operational readiness planning across terminals and customer service teams
Requirements
- 7 years of experience managing IT projects
- 6 years with an associate degree, 5 years with a bachelor’s degree or 4 years with a master’s degree
- Degree must be in Information Systems, Business Administration, Project Management, or a related field
- Extensive experience managing large-scale IT modernization projects as a senior PM (preferably $10M+ multi-vendor programs)
- Expertise in Agile project management and coordinating cross-functional sprint execution of complex enterprise systems
- Proven ability to manage integrated schedules, project budgets, risks, interdependence, and escalations
- Strong vendor and contract management experience, including oversight of major systems integrators and SaaS/CRM vendors
- Demonstrated ability to work across IT, business operations, finance, procurement, and executive stakeholders
- Excellent communication, facilitation, negotiation, and executive reporting skills
- Certification in Project Management (Project Management Institute preferred)
- Certification or training in Agile (e.g., CSM, PMI-ACP, SAFe)
- Experience working with statewide oversight bodies such as WaTech and OFM, including gated reviews and technology budget submissions
- Experience with enterprise CRM systems and customer-facing ticketing/reservation systems
- Familiarity with Azure DevOps for backlog management, acceptance criteria, reporting, and traceability
- Experience with RFP and procurement development for complex technology replacement efforts
- Proven abilities in the following: Excellent knowledge of standardized project management principles based on the Project Management Body of Knowledge. Providing relevant ideas and perspectives on process or practice improvements
- Tracking project performance
- Creating and maintaining detailed documentation, project plans and schedules
- Performing quality control on a project throughout development
- Utilization of industry software and tools
Benefits
- Paid sick leave
- Medical/Dental (optional)
- 401 (k) Retirement Plan (optional)
- Employer Paid Life Insurance
- Employer Paid Short Term Disability
- Optional Life Insurance
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