Client Development Director managing healthcare account relationships for growth and strategic execution. Collaborates with business units to enhance customer experience and operational outcomes.
Responsibilities
Serves as the market quarterback, responsible for owning internal client relationships
Drives growth and ensures market-level execution in partnership with Carelon and Elevance business units
Combines strategic client development with operational accountability
Builds and maintains trusted relationships with market executives and client stakeholders
Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions
Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value
Collaborates across Carelon Health businesses to provide consistent customer experience
Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making
Elevates the voice of the customer into actionable insights
Requirements
Requires a BA/BS in health care related field
Minimum of 7 years of experience in account management, sales and/or operations in the health care industry
MBA preferred
7–10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services)
Demonstrated success growing and sustaining complex healthcare partnerships
Demonstrated ability to engage senior market executives, with strong executive presence and influence
Strong project management discipline
Excellent communication and relationship management skills
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