Assisting in store operations and customer service while developing Store Associates at Dollar Tree. Aiming for positive customer experiences and effective store management processes.
About the role
- Account Service Manager for BioPlus Specialty Pharmacy focusing on large account management and strategic planning. Driving customer relationships and ensuring smooth service delivery across various locations.
Responsibilities
- Provides strategic planning and account management for large accounts
- Directs and manages the administration of contractual requirements and obligations
- Manages the new and renewal implementation process for accounts
- Interfaces with operations to ensure smooth delivery of services
- Maintains ongoing account relationships at multiple levels throughout the customers' organizations
- Makes recommendations for improvements to meet customers' expectations
- Provides both on-site and off-site customer service
- Coordinates open enrollment meetings, renewal process and training sessions
- Makes routine account visits
Requirements
- Requires a BA/BS
- Minimum of 3 years of experience managing business operations and/or customer relationship
- Specialty Pharmacy experience preferred
- Program auditing experience preferred
- Quarterly data review experience preferred
- Ability to travel to worksite as necessary
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Stock purchase plan
- Incentive and recognition programs
- Paid holidays
- Personal development opportunities
Job title
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Experience level
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Degree requirement
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