Production Analyst role in a tech company supporting day - to - day technology services. Collaborating with stakeholders and feature teams to enhance platform robustness and service management.
DA
Hybrid Dual Study Program in Business Administration
Posted 4 months ago
About the role
- Duales Studium in Business Administration specializing in customer service and banking operations at dwpbank in Düsseldorf. Engaging with clients and improving service processes while studying at FOM Hochschule.
Responsibilities
- Insight into real-world processes in securities operations.
- Customer contact by phone, email or via the ticketing system.
- Professional handling of complaints and feedback.
- Documenting processes in IT systems.
- Contributing ideas to improve processes and digitization projects.
- Participation in junior talent community events and workshops.
Requirements
- Completed (Fach-)Abitur or equivalent secondary school diploma.
- Some prior customer contact experience is helpful but not required.
- Fluent in German (C1).
- Interest in economics and business processes.
- Open and friendly communication style.
- Reliability and team spirit.
- Structured, proactive and solution-oriented way of working.
Benefits
- All tuition fees are covered.
- 100% of the apprenticeship salary for a 4‑day workweek.
- 13 monthly salaries in accordance with the MTV Banken collective agreement.
- Capital-forming benefits (Vermögenswirksame Leistungen).
- 24 vacation days.
- 6 days per year for exam preparation.
- Flexible working and remote work options.
- Free meals in the canteen.
- Free Deutschlandticket (regional public transport pass).
- Mentoring by a great team.
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