Study Abroad Advisor managing portfolio of CALS study abroad programs. Supporting students through program exploration, advising, and emergency assistance while abroad.
About the role
- Principal Program Manager overseeing end-to-end delivery of multi-workstream programs for enterprise clients at Dun & Bradstreet. Collaborating with cross-functional teams to drive client satisfaction and operational excellence.
Responsibilities
- Serve as the primary point of contact for assigned programs, ensuring clear communication and alignment between clients, account teams, product management, and fulfillment teams.
- Lead and coordinate cross-functional teams to deliver data, analytics, technology, and consulting solutions in accordance with contractual requirements, program plans, and agreed milestones.
- Develop and maintain comprehensive program plans covering scope, timelines, deliverables, dependencies, resource allocation, risks, and stakeholder communications.
- Act as a subject matter expert on company products and services, including how solutions integrate with client systems and processes.
- Support and, when required, contribute hands-on to solution customization, implementation support, client training, and troubleshooting to ensure successful delivery.
- Drive or support proposal development activities, including solution scoping, effort estimation, workflow design, and Statement of Work (SOW) development.
- Conduct regular program and service reviews with clients to communicate performance, track KPIs, resolve issues, and identify continuous improvement opportunities.
- Ensure financial discipline within programs by balancing client pricing, resource utilization, internal costs, and revenue recognition requirements.
- Identify, track, and mitigate program risks, proactively addressing issues that may impact delivery, quality, or client satisfaction.
- Establish and apply program management standards, methodologies, and best practices to drive consistency and operational excellence across assigned programs.
- Track, analyze, and report program performance metrics, providing insights to internal stakeholders and client leadership as appropriate.
Requirements
- Where applicable to assigned operating unit, Security Clearance (TS/SCI Full Scope Polygraph) is required.
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- At least 12 years relevant experience in program or project management, preferably in managing corresponding assigned operating unit.
- Proven experience managing large, complex programs with multiple stakeholders and workstreams.
- Experience working in matrixed, cross-functional environments.
- PMP or equivalent project/program management certification is required.
- Strong customer relationship management and stakeholder engagement skills.
- Ability to manage high-complexity programs with multiple dependencies.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent communication and influencing skills, including engagement with senior client and internal leaders.
- Solid understanding of data, analytics, and technology-enabled solutions.
- Experience gathering requirements, translating them into actionable plans, and working closely with analytics, engineering, and delivery teams.
- Ability to work standard business hours with flexibility as required by business needs.
- Proficiency in Microsoft Office Suite skills.
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
- Willing to travel for the interest of business.
Benefits
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
Job title
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Degree requirement
Tech skills
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