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About the role
- General Manager II managing complex QSR or Casual Dine Restaurant operations. Ensuring high operational and financial standards with effective team management.
Responsibilities
- Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
- Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
- Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
- Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
- Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
- Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
- Ensures that the company has most current contact information for all associates working in the restaurant
Requirements
- GMIIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc)
- Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
- Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles
- Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
- Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Job title
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Experience level
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