Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
About the role
- Customer Service Associate providing telephone and email support for Dow Jones products in Japanese and English. Focusing on customer retention and resolving issues efficiently.
Responsibilities
- Provide high-level telephone and email support on Dow Jones’ suite of products and services
- Retain Dow Jones customers and increase customer loyalty
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement
- Make independent decisions to resolve customer issues
- Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
- Professional ability to interact with highly valued customers and internal executives if and when applicable
Requirements
- Six months of work experience in Customer Service
- Fluent in English, for both verbal and written communication in a business setting
- Highly proficient and very fluent in Japanese, for both verbal and written communication in a business setting
- Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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