Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
About the role
- TechOps Specialist managing internal IT operations and user support for Dots Africa. Focus on administering Microsoft 365 and supporting tech operations in a hybrid environment.
Responsibilities
- Internal IT Ownership
- Administer Microsoft 365, Entra ID (Azure AD), Intune, and Company Portal
- Manage user onboarding/offboarding, access rights, MFA, and licensing
- Maintain asset and ticket records using GLPI or similar tools
- Enforce internal IT and security policies as defined by the Security & Compliance function
- Manage the complete endpoint and device lifecycle: asset ordering, procurement coordination, provisioning, configuration, issuing, tracking, repair or replacement, secure wiping, and compliant disposal
- Ensure all internal IT operations, asset handling, and user access are executed in line with approved internal IT and security policies
- Act as second-level support for escalations from Service Desk / Tech Support
- Step in as operational cover when Tech Support is on leave or unavailable, ensuring continuity of service
- Assist during high ticket volumes, leave cover, or major incidents
- Use monitoring dashboards (read access) to identify user-impacting issues and coordinate escalation
Requirements
- Solid experience in internal IT, system administration, or tech operations
- Hands-on Microsoft 365, Intune, and endpoint management experience
- Comfortable supporting non-technical users and handling escalations
- Strong documentation, organisation, and follow-through
- Degree or diploma in IT, Computer Science, or a related field preferred
- Previous exposure to client-facing IT support, application support, or system admin role is an advantage
- A basic understanding of ITIL, identity/access management, and ticketing systems would be a plus
- Advantageous Certifications: Microsoft 365 Administrator Expert, Microsoft Endpoint Administrator (MD-102), Microsoft Identity & Access Administrator (SC-300), ITIL Foundation, CompTIA A+, Network+, or Security+
Benefits
- Generous paid time off
- wellness program to help you strike the right work-life balance
- Commitment to professional development
- regular performance reviews
- opportunities to grow within the company
- State-of-the-art workspace
- regular team-building activities
- atmosphere that promotes creativity and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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