Hybrid Senior Manager, Quality Assurance

at DMA - DuCharme, McMillen & Associates, Inc.

• Job title: Senior Manager, Quality Assurance
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Distributed Systems, SDLC, SQL
• Location requirements: Hybrid, Fort Wayne, United States

About the role

• Senior Manager, Quality Assurance leading strategic QA operations and team oversight. Ensuring software quality and continuous improvement in QA processes.

Responsibilities

• Oversee QA operations and software delivery quality across multiple projects and teams.
• Develop and execute testing strategies, plans, estimates, and schedules for product releases.
• Track milestones; prepare regular progress reports; monitor budgets, receipts and expenditures related to projects; communicate with the executive team and other stakeholders.
• Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules.
• Lead and mentor QA managers and engineers to achieve high performance and career growth.
• Manage talent acquisition and succession planning for the QA team.
• Champion department and corporate initiatives related to quality, automation, and process improvement.
• Collaborate with product owners, subject matter experts, and clients to define testable requirements.
• Coordinate and participate in sprint planning, release readiness, and regression testing cycles.
• Define and implement automated unit and regression test cases.
• Ensure proper documentation of QA processes, test plans, and results.
• Facilitate communication across distributed teams to optimize resource utilization.
• Provide regular quality status reports to leadership and stakeholders.
• Establish and maintain relationships with third-party software vendors.
• Divide tasks into quantifiable subtasks, and reasonably predict the effort to complete the tasks.
• Ensure compliance with security, performance, and quality standards.
• Identify, manage, and mitigate technical and operational risks.
• Management and oversight of direct reports.
• Track actual hours against estimates, anticipate, and communicate deviations from original estimates to all stakeholders. Work with team members to ensure that software releases meet the defined security and quality assurance standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 8+ years experience in software QA.
• Minimum of 3+ years in a QA leadership role.
• Proven success in developing and executing testing strategies and automation frameworks.
• Strong understanding of Quality Assurance, Quality Control, and SDLC.
• Technical proficiency in SQL, relational databases, distributed systems, web-based architecture, and batch processing.
• Experience with automated testing tools, CI/CD pipelines, and performance testing.
• Experience with agile methodologies, SCRUM, the SDLC, and DevOps practices.
• Proficiency in tools such as Chrome, GitLab, Atlassian Jira, and automation frameworks.
• Excellent problem-solving, organizational, and multitasking skills.
• Strong verbal and written communication abilities.
• Ability to lead under tight project timelines and shifting priorities.
• Ability to delegate effectively and motivate others.
• Flexible and able to adapt to changing priorities.
• Strong listening skills; trustworthy and dependable.
• Excellent leadership skills.

Benefits

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees