Quality Manager at JANA developing quality management systems and driving continuous improvement across the organization. Ensures products and processes meet quality standards while fostering a collaborative environment.
About the role
- Execution and Enablement Manager driving operational excellence in dLocal’s Payins network with strategic partner relationships. Collaborating across teams to increase approval rates and reduce costs.
Responsibilities
- Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
- Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
- Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
- Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
- Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
- Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
- Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
- Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
- Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
- Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
Requirements
- 4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
- Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).
- Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
- Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
- Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
- Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
- Excellent communication and ability to influence across functions and with external partners.
- Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
- Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
- Experience working with AI tools or automations is considered a plus.
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
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