System Administrator providing 24x7 support for BeyondTrust PAM operations at Kyndryl. Handling privileged access requests and service tickets; onboarding accounts and supporting audit activities.
About the role
- As a PPSA Administrator, manage retail PPSA lien security requests with a collaborative team. Work involves ensuring lease and loan security documentation is accurate while handling customer interactions.
Responsibilities
- Work collaboratively with a team of about 4 colleagues on managing retail PPSA lien security requests
- Review searches, create/amend/discharge registrations, and respond to 3rd party waiver inquiries
- Ensure that all lease and loan security documentation is accurately completed, updated when required, and consistent with credit and legal requirements
- Exercise adherence to credit and matrix authorizations, system rules, and corporate policies
- Support the various PPSA registration needs of multiple departments and have external customer contact
- Ensure proper security registration is in place for enforceability and binding to the corporation
- Assist with Operations team on pre-registration and manual registration requests
- Maintain DLL’s priority registration position by requesting and reviewing debtor and serial number searches
- Liaise with numerous departments to ensure PPSA registration is amended to reflect changes
- Review and process discharge requests and support end of term release documentation/letters
- Manage the onboarding and maintenance of users and data in the third-party PPSA platform, Collateral Guard
- Manage daily PPSA reporting process, ensuring registrations flow accurately through systems
- Liaise with risk and legal to meet customer needs
- Meet established service level standards for incoming customer requests
- Ensure team goals are met and advise management of any jeopardy
- Participate in department and cross-functional initiatives
- Other duties as required
Requirements
- Experience in Operations function (preferably in leasing or financing industry) is an asset
- Strong attention to detail and data entry accuracy
- Ability to manage multiple priorities under tight deadlines
- Excellent planning & organizational skills
- Team-oriented with a proactive mindset in a fast-paced environment
- Thrives in an independent, goal-driven work setting
- Strong analytical and problem-solving abilities
- Effective written, verbal, and interpersonal communication skills
- Ability to handle complex customer interactions and negotiations professionally
- Adaptability and openness to change
- Ability to work in a hybrid work model: in-office twice per week and remote work
- Bilingual (French) an asset
- Proficiency in MS Work & Excel (an asset)
- Post-secondary education (an asset)
Benefits
- Two working days per year volunteering for a local charity
- Bonus plan
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program.
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Employee Referral program
- Open concept modern working environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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