Sr. Manager Legal Billing Operations at DLA Piper collaborating with managerial staff on billing operations. Ensuring effective processes and improvements for the billing teams while providing leadership and training.
Responsibilities
Monitors the daily billing operations of the team
Ensures managerial workloads and Biller level assignments are completed in a timely manner
Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed
Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics
Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place
Develops process/workflow/workload improvements based on analysis
Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes
Develops training materials and delivers training to staff, either in person or using electronic tools
Reviews performance on a continual basis
Coaches and trains managerial and billing staff throughout the year
Completes individual performance reviews and conducts the annual review with the employee
Fields billing inquiries and questions on a daily basis
Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices
Participates and supports project management initiatives.
Requirements
8 years of experience working in managerial capacity in a complex billing function in an AM Law 200 law firm
Experience with Aderant plus any e-Billing applications
Advanced proficiency with Excel
Must have excellent analytical skills and be comfortable charting large data sets and summarizing trends
Must have strong attention to detail
Minimum Education Bachelor's degree in Business, Economics, Finance, Accounting, or similar field
Preferred Education Master’s degree in Finance, Accounting or similar field
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