Technical Support Engineer in microelectronics at Thales. Providing support and coaching for repair technicians and managing technical operations in Etrelles, France.
About the role
- Internal Engineer role at Direct Line Group, supporting insurance claims and delivering vehicle inspections. Hybrid position, split between home and offices in Glasgow, Leeds, or Birmingham.
Responsibilities
- The internal engineer role is a hybrid role with 50% of the time spent working from home and 50% spent in our Glasgow or Leeds or Birmingham offices
- Support our customers when their vehicle is involved in an insurance claim
- Provide both an inspection service and technical support to the claim’s functions
- Inspect all claimants’ vehicles within agreed service level timeframes
- Delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality
- Adhering to Motor Fulfilment best practice model
- Taking referrals from the first line Claims department
- Undertake a desktop engineering assessment service using images and a variety of engineering tools and information to agree repair methods
Requirements
- ATA Qualification
- Familiar and proficient with estimating tools such as Audatex
- Strong verbal and written communication skills
- Highly developed telephone customer service communication skills
- Ability to effectively negotiate, persuade and influence
- Deliver difficult messages and remain resilient through tough challenge
- Understanding of claims processes and systems
- The ability to utilise multiple key systems and information sources to problem solve and drive decision making
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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