Hybrid Director of Governance, Risk and Compliance Program Management

at Digital Realty

• Job title: Director of Governance, Risk and Compliance Program Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Dallas, United States

About the role

• Director of Governance managing compliance governance framework at Digital Realty. Collaborating with cross-functional teams to enhance compliance programs and reporting structures.

Responsibilities

• Design and continuously enhance the enterprise compliance governance framework (charters, operating models, roles, escalation pathways)
• Align compliance governance with enterprise risk, audit, and security frameworks
• Own governance standards, documentation, and lifecycle management
• Partner with compliance program owners (Privacy, Trade & Sanctions, InfoSec, etc.) to operationalize governance expectations
• Standardize how risks, controls, issues, and remediation activities are defined, measured, and reported
• Provide hands-on guidance for ServiceNow GRC risk assessments, issue management, and evidence tracking
• Serve as the business and governance owner of ServiceNow IRM
• Define taxonomies, workflows, reporting structures, and governance data standards
• Partner with IT to manage enhancements, integrations, roadmap priorities, and platform improvements
• Drive adoption through training, documentation, and stakeholder enablement
• Lead governance and execution of annual compliance training and attestation programs
• Partner with HR, Legal, Compliance, and Learning teams to define regulatory and policy requirements
• Oversee deployment and reporting via enterprise systems (LRN, ServiceNow, LMS integrations)
• Ensure audit-ready evidence, timely completion tracking, and escalation of non-compliance
• Establish and monitor key metrics (completion rates, exceptions, escalations)
• Deliver integrated compliance and risk reporting for governance committees
• Translate complex GRC data into executive-ready insights
• Track actions and follow-through to support governance effectiveness
• Lead communications and change initiatives tied to governance processes and tooling
• Advise senior leaders on governance maturity and risk visibility
• Drive alignment across global, cross-functional teams without direct authority

Requirements

• 10+ years of experience in governance, risk, compliance, internal audit, or related disciplines within a global, matrixed organization
• Strong functional knowledge of ServiceNow IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Reporting
• Experience operating or managing enterprise GRC frameworks and supporting executive governance committees
• Ability to translate governance and reporting requirements into clear functional specifications for IT and platform teams
• Solid understanding of enterprise GRC data models, taxonomies, and control frameworks
• Demonstrated ability to influence cross-functional stakeholders without direct authority
• Strong analytical skills with the ability to convert data into executive-ready insights
• Highly organized, process-driven, and detail-oriented while maintaining an enterprise-wide strategic perspective
• Excellent written and verbal communication skills in a complex, matrixed environment
• Bachelor’s degree in Business, Risk Management, Information Systems, Legal, or related field; advanced degree preferred.

Benefits

• Health and Safety
• Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
• Our Compensation Philosophy
• Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.