Training Facilitator empowering the Desjardins Agent Network through engaging training programs. Delivering impactful learning experiences in a hybrid work environment focused on innovation and continuous improvement.
Responsibilities
Lead engaging virtual training sessions across multiple product lines, including Life, Commercial Lines Property & Casualty.
Adapt content to meet diverse learning styles and participant needs.
Facilitate discussions and activities that spark collaboration and deepen understanding.
Measure impact through feedback, assessments, and performance metrics.
Partner with internal stakeholders to identify training needs and design tailored solutions.
Stay ahead of the curve by keeping up with industry trends and best practices.
Manage multiple priorities while maintaining a high standard of delivery.
Build strong connections and establish credibility with learners.
Requirements
Bachelor's degree in education, Training, Human Resources, or in a related field
A minimum of three years of relevant experience in a Training facilitator or similar role
Experience in instructional design and adult learning principles
Chartered Insurance Professional (CIP) designation
Advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
Advanced intermediate knowledge of core business systems (e.g. PROV/VENT, PCS), processes and products
Advanced intermediate knowledge of Microsoft Office Suite and virtual training platforms (e.g., Microsoft Teams)
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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