Financial Services Agent supporting account managers with operational tasks related to financing products and services. Preparing documentation, managing files, and ensuring compliance with standards in a hybrid role based in Ottawa, Canada.
Responsibilities
Prepare documentation for member and client meetings, including entering data, updating member financial statements and profiles, performing profitability analyses and taking note of sales opportunities for the account managers.
Follow the instructions given by the tool. Add, verify and record activity and transactions (e.g., payouts, renewals, financing offers and changes, loan contracts, guarantee forms, notary and discharge documentation, register of personal and movable real rights registration).
Finalize documents following member and client meetings by updating information in their files, taking note of follow-ups and updating their financial statements.
Perform tasks related to line of credit monitoring, such as conducting a preliminary analyses to determine necessary coverages and adding changes and updates to the system as required.
Process files and reports as needed (e.g., loan and guarantee follow-ups).
Perform document filing and management tasks, including purging and archiving, according to practices and rules in effect.
Contact members and clients as needed to follow up on missing documents or documents requiring signatures.
Ensure files are complete and in compliance with all applicable deadlines and standards for quality.
Respect all policies, practices and standards in effect for conducting transactions and operations securely.
Requirements
Attestation of Collegial Studies
A minimum of two years of relevant experience
Knowledge of French is required
Ability to compile financial statements
Knowledge of loan and guarantee contracts
Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
Ability to enter financial data in the systems
Knowledge of financing and credit management practices related to businesses
Familiarity with compliance requirements for regulations on the distribution of financial products and services
Understanding of the philosophy and inner workings of a financial services cooperative
Knowledge of operational procedures related to financing and sales support activities
Knowledge of service standards
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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