Business Analyst role at Candescent focusing on financial institutions and customer acquisition processes. Liaising with clients and technology teams to deliver solutions for digital banking.
About the role
- IT Configuration Management Analyst focused on maintaining CMDB data accuracy in ServiceNow for ITSM processes. Working collaboratively to support CI lifecycle and governance activities.
Responsibilities
- Maintain and improve CMDB data accuracy, completeness, and consistency within ServiceNow
- Monitor and remediate CMDB health issues, including: Duplicate CIs, Stale or orphaned records, Incomplete attributes, Broken or missing relationships
- Support CI lifecycle processes: Creation, Updates, Retirement / decommissioning
- Review and manage CI relationships (applications, services, infrastructure, dependencies)
- Partner with ITOM, ITAM/SAM, and endpoint teams to align discovery and data ingestion sources
- Assist with CMDB governance activities, including: CI class usage standards, Attribute ownership, Data certification processes
- Run CMDB audits, reconciliations, and health dashboards
- Support change, incident, and problem teams by ensuring CMDB data supports operational workflows
- Document CMDB standards, procedures, and data definitions
Requirements
- Bachelor’s degree in IT or a related field
- Minimum of 5 years of experience working with CMDB data in ServiceNow
- Experience with the implementation and configuration of ServiceNow CMDB
- Strong understanding of ServiceNow CMDB structure and CI classes
- CI lifecycle management
- CI relationships and dependency mapping
- Experience analyzing and improving data quality
- Ability to work cross-functionally with technical and process teams
- Strong attention to detail and documentation skills
- Experience with ServiceNow ITOM Discovery or Service Mapping
- Exposure to ITAM, SAM, or HAM data models
- Experience supporting ITIL-based processes (Incident, Change, Problem)
- Familiarity with data certification, reconciliation, or audit activities
Benefits
- Health insurance (medical, dental, vision)
- Retirement savings plan
- Paid time off
- Other employee benefits
Job title
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