Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
Responsibilities
Monitoring SLAs and KPIs for our customers
Creating work packages and conducting workshops within our service catalog
Tracking implementations and providing organizational support for projects
Strategic development in collaboration with the customer
Participating in CAB meetings
Preparing reports and analyses, supporting invoice preparation
Staff deployment planning in your area
Developing employees within the departments
Preparing offers in coordination with the departments
Preparing and actively participating in pre-sales meetings
Supporting tenders and creating references
Requirements
Successfully completed degree in (business) computer science or vocational training in an IT-related field
(Several years of) experience in IT Service Management and Project Management
Experience creating technical documentation, reports and PowerPoint presentations
Confident use of ticketing systems
Strong analytical thinking as well as a structured and independent working style
Professional and confident demeanor
Strong service and results orientation
Organizational talent
High communication and teamwork skills, including at C-level
Very good German and good English skills, both written and spoken
Benefits
Flexible working hours and remote work for optimal work-life balance
30 days of vacation per year plus additional days off on 24/12 and 31/12/2025
Annual salary and bonus reviews
Employer-funded company pension scheme
Flat hierarchies with a casual culture and short decision-making paths
MacBook or Windows laptop and iPhone with Dual-SIM
Permanent contract at a future-oriented IT company
Individual development through our career model, structured training catalog & regular development reviews
Company car for private use – available as an electric vehicle
State-of-the-art offices with ergonomic workstations in a central location with direct public transport connections
Free parking nearby
Contribution to leasing payments
Experience days at Mainz 05 stadium, summer party, bowling, online quiz & more
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