Service Desk Analyst providing technical support for Action for Children staff and partners. Involved in incident management, service request fulfillment, and user account administration.
About the role
- Complex Service Desk Analyst role providing in-depth technical support via telephone or email. Collaborating with teams to solve technical queries and improve the knowledge base.
Responsibilities
- Providing in depth technical support via telephone or email
- Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
- Privileged access admin and project support
- Liaising with internal and 3rd party resolver teams – coordinating outcomes
Requirements
- Excellent communication and written skills
- A positive attitude, where taking initiative is second nature to you
- Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options!
- An understanding of ITIL service delivery methodology and service desk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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