Test Analyst role at a fintech company specializing in lending technology solutions. Enhancing automated testing processes and collaborating with teams for software validation.
About the role
- QA Customer Operations Manager responsible for driving Quality initiatives at Cytiva. Collaborating with customer leaders to ensure timely responses and continuous Quality improvements.
Responsibilities
- Maintain frequent touchpoints with customer leaders to drive continuous Quality improvements
- Collaborate closely with the Global Strategic Account Director to align Quality strategies with Commercial goals
- Partner with stakeholders in the complaint‑handling process
- Prepare and deliver Quality insights for customer business reviews
- Review Quality business metrics and dashboards to ensure accuracy and compliance
Requirements
- Bachelor’s degree or higher in Life Sciences, Quality, or a related technical discipline
- 5 or more years of experience in Quality or Regulatory functions within the biotech, pharmaceutical, or life-sciences industry
- Proficiency with Quality Management Systems (QMS)
- Customer-facing experience with fluent English (written/verbal)
- Ability to support and collaborate with global teams and customers
- Ability to travel up to 25%, including overnight travel
Benefits
- Health insurance
- Medical/dental/vision insurance
- Paid time off
- 401(k)
- Bonus/incentive pay
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