Senior Associate in Field Engineering at L3Harris Technologies performing ESM and ELINT integration, testing, and customer support. Responsible for troubleshooting and repairing equipment, and customer training.
About the role
- Field Service Engineer providing onsite support and maintenance for cancer diagnostics equipment. Cooperating with sales teams and contributing to customer satisfaction in a global healthcare environment.
Responsibilities
- Provide support to end users to maximize customer satisfaction and to build the reputation of the products in the marketplace
- Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s
- On site installation of pathological anatomy equipment’s
- Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clients
- Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds
- Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation
- Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilization and Service Financials
Requirements
- Educated in Mechanical, Electronic or Electronical Technology
- Basic Knowledge of network configuration and TCP/IP networking components in a Windows environment
- Proven ability to support electronic systems during entire Product Life Cycle
- Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites
Benefits
- Attractive Benefits Package
- Continuous training, support and focus on your personal development
- Cooperation with experts from a wide range of functions
- Modern virtual working approach in an exciting international environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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