Business Analyst role assisting with ICT Projects across the Division including artificial intelligence. Involves stakeholder engagement, requirements analysis, and collaboration with technical specialists.
About the role
- Order Management Analyst II at Daimler Truck developing and tracking aftermarket sales initiatives. Aiming to improve processes and grow parts sales for the Dealer Network.
Responsibilities
- Support DTNA’s aftermarket sales strategy by developing, launching and tracking sales initiatives through Inside Sales
- Provide innovative solutions to enhance promotional management
- Drive continuous improvement initiatives to help improve processes, systems and CX
- Grow parts sales and providing premium parts and solutions to our Dealer Network
- Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution
- Provide assistance to Dealers and Distributors with parts inquiries, sales quoting, bids, and training
- Track and report KPIs for sales promotions, quotes and sales deals
- Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) Support
- Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Dealer and Distributor network
- Set up and maintain dealer and distributor sales deals
- Manage the sales deal on a quarterly basis in order to ensure the profitability over the length of the contract
- Provide informal guidance and mentorship to new team members, fostering a collaborative and supportive environment
- Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals
Requirements
- Bachelor's Degree AND prefer 2-4 years of relevant experience OR 6 years of relevant experience in lieu of degree
- Working knowledge and expanded professional experience in job field
- Understanding of key business drivers
- Works independently within guidelines and policies to solve problems of moderate complexity
- Sales and/or Marketing experience
- Microsoft Suite experience
- SAP Paragon experience
- Salesforce experience
- Tableau and/or PowerBI experience
Benefits
- annual bonus program
- 401k company contribution with company match up to 6 %
- non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance
- volunteer paid time off
- short-term and long-term disability plans
Job title
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