Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Head of Platform Operations leading service delivery for CV-Library's cloud-native platform. Overseeing infrastructure, DevOps and Information Security teams, ensuring operational excellence.
Responsibilities
- Own end-to-end service delivery across Service Desk, Infrastructure, DevOps and Information Security with overall accountability for the availability, resilience and performance of CV-Library's cloud-native platform.
- Define and operate clear SLAs, SLOs, monitoring and incident management practices, ensuring high levels of reliability and operational maturity.
- Lead and develop high-performing platform and reliability teams, and act as a senior operational voice throughout periods of platform change and growth.
- Lead the Service Desk function using Jira, owning intake, triage, prioritisation, escalation and reporting across incidents, requests and problems.
- Own and lead platform operations across SysOps and DevOps, ensuring clear accountability, effective hands-off and end-to-end service ownership.
- Own the live production estate, ensuring availability, resilience, patching, backup, disaster recovery and operational readiness.
- Lead DevOps and platform enablement, providing the tooling, standards and automation required for teams to build and operate services safely at scale.
- Partner closely with Engineering leadership to enable frequent, reliable and low-risk deployments, embed operational ownership and drive consistency, security, reliability and cost awareness across services.
Requirements
- Proven leadership experience in Platform Operations, DevOps or SRE, managing high-performing teams across Service Desk, SysOps and DevOps functions
- Hands-on expertise with cloud-native platforms, including AWS, Kubernetes, Kafka, Terraform and modern CI/CD and observability tooling
- Track record of enabling engineering teams to deploy and operate microservices safely, embedding operational ownership and reducing manual toil
- Strong operational mindset, with experience defining SLAs/SLOs, managing incidents, and ensuring reliability, resilience and scalability of large-scale platforms
- Excellent collaboration and communication skills, able to act as a senior operational voice, translate technical risk into business impact and drive platform standards and best practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Operations Specialist directing logistics operations and management at LyondellBasell in Houston, working with various teams and external partners.
Database Operations Engineer coordinating migration to Azure and managing SQL databases. Enhancing operational efficiency and mentoring junior team members in a flexible work environment.
Platform Operations Manager leading hybrid infrastructure at Anglian Water. Ensuring security, scalability, and performance of digital operations.
Operations Supervisor supervising donor flow and compliance in the plasma center. Maintaining the highest production standards and ensuring a clean and safe working environment.
Operations Supervisor managing tasks within a plasma center and overseeing donor flow. Ensuring compliance with regulations and maintaining production standards in a healthcare company.
Legal Operations Analyst responsible for evaluating judicial processes and supporting the firm's legal strategies. Join Caixa Vida e Previdência, committed to assisting Brazilian families.
MOCC Coordinator managing care coordination within Indiana’s Medical Operations Coordination Center. Driving day - to - day implementation and collaboration among healthcare providers to enhance health outcomes.
Incident Operations Analyst at CCC, responsible for high - quality, timely incident communications across platforms. Engaging with teams to enhance status updates and communication workflows during incidents.
Senior Associate managing operations and project workstreams at Nuveen. Collaborating across teams to enhance business growth and operational efficiency in asset management.