Personal Financial Counselor providing financial counseling services to military personnel and their families. Involves class coordination, individual counseling, and managing sensitive situations.
About the role
- Advisor at Crous de Strasbourg supporting student services and managing inquiries regarding housing and aid programs. Ensuring assistance to students and participating in Crous events.
Responsibilities
- Handle users of the student life services: answer inquiries and assist users regarding the full scope of the CROUS
- Manage emails from the back-office messervices.etudiant.gouv.fr (Scholarships, CVEC, housing, IZLY)
- Participate in and be available for events organized by the CROUS
- Handle emails from the housing service shared mailbox in the absence of the student life administrative officer
Requirements
- Good knowledge of the CROUS network and the organization of higher education
- Understanding of the education system and student aid programs
- Knowledge of housing allocation rules
- Knowledge of the procedure for processing means-tested scholarship applications
- Familiarity with the professional environment, particularly coordination with other CROUS services (housing and catering)
- Knowledge of written and oral communication techniques
- Take messages and relay information
- Record and file documents
- Write and format documents
- Welcome, advise and support students; refer or reorient them if necessary
- Work effectively in a team
- Structure and organize work
- Plan and meet deadlines
- Use office software/tools
- Use specific software (Centrale Logement, H3, Aglaé, Student Life Portal MSE, AMP)
Benefits
- 75% transport reimbursement
- University restaurant (staff cafeteria)
- Social assistance benefits (subject to conditions)
- 30 or 45 days of annual leave depending on contract type
- Employer contribution to health insurance (mutuelle)
- Training
- Remote work possible under conditions
- Flexible working hours
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