Associate Technical Business Analyst supporting London & Partners' technology and data initiatives. Collaborating on projects, validating requirements, and ensuring reliable and secure technology solutions.
About the role
- Practice Management Analyst I supporting enterprise Practice Management and Billing systems in healthcare. Responsibilities include troubleshooting, reporting, and end user support within clinical systems.
Responsibilities
- Provide front-line support as a subject matter expert.
- Provide configuration assistance and workflow optimization for enterprise Practice Management and Billing systems.
- Support day-to-day operations by making decisions around trending issues.
- Manage and troubleshoot tickets.
- Support testing and go-lives.
- Assist end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams.
- Provide Practice Management ticket decisions and execution, escalating when necessary.
- Troubleshoot issues as SME for end users.
- Monitor trending issues.
- Coordinate to onboard new services and locations.
- Assist Senior PM Analyst in special projects.
- Coordinate with Director Clinical Applications and other analysts as needed.
- Test changes made in certification system.
- Monitor production site for quality assurance.
- Document and log all system changes.
- Complete required trainings and mandatory training hours.
Requirements
- 3 + years of supervisory experience in similar role required.
- Required: Healthcare or Revenue Cycle / Billing / Accounts Receivable experience.
- ICD 10 and CPT coding experience required.
- Confident, professional demeanor and team player attitude a must
- Patient insurance and benefit eligibility required.
- Month-end reporting experience required.
Benefits
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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