Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
CI
Hybrid Premier Customer Care Executive – English, Spanish, French, Italian
Posted 3 months ago
About the role
- Technical role resolving customer issues for Lenovo's Premier Support involving troubleshooting and communication across various channels. Seeking fluent speakers of English and Spanish, French, or Italian.
Responsibilities
- Problem-Solving: To assist customers and field engineers by diagnosing problems through full-on troubleshooting.
- Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
- Communication: Handling contacts over various channels, including phone, email, and chats.
- Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
- Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.
Requirements
- Language skills: Fluent in English & Spanish, French or Italian.
- Effective communicator: Strong written and verbal communication skills.
- Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also, to be confident with the Windows Operating System and Microsoft Products.
- Time efficiency: Capable of prioritising tasks and managing daily work efficiently.
- Outstanding organisational skills: Proactive, eager to learn, and focused on finding solutions.
- Experience: Previous work in IT services and with field service providers would be a bonus.
- Location & Eligibility: Be eligible to work in Slovakia, office-based in Bratislava.
Benefits
- Starting date: January/February 2026.
- Working schedule: Full-Time (40 hours per week), 5 days per week.
- Working hours: Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €19,000 per annum in addition to:
- €6,60/day meal voucher (€132/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn Monthly Incentives based on performance.
- 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).
- Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
- Multisport Card: Stay active with access to various sports facilities.
- Employee Assistance Program: Free, confidential support on personal or work-related issues.
- Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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