Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
About the role
- Customer Service & Sales Representative supporting customers at Stokke, a premium children’s products brand. Engaging with customers and driving sales through exceptional service.
Responsibilities
- Engage with customers via phone, email, and chat to provide outstanding service and support.
- Identify customer needs and directly recommend products and services to enhance their experience.
- Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
- Meet and exceed sales targets through effective upselling and cross-selling techniques.
- Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
- Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.
Requirements
- Fluent in written and spoken English & German.
- Proven experience in customer service and sales, preferably in a call centre or retail environment.
- Excellent communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Sales-driven mindset with a track record of meeting and exceeding targets.
- Ability to work independently as well as part of a team to achieve common goals.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a willingness to learn and adapt to changing needs.
Benefits
- Competitive base salary of €19,000 gross per annum in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn monthly KPI-based incentives.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location (Possibility for Home office for other locations in Slovakia).
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
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