Hybrid Workday Analyst

at Copeland

• Job title: Workday Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Monterrey, Mexico

About the role

• Workday Analyst responsible for resolving complex issues and providing Tier 2 support for the Workday system. Join a sustainable technology company focused on improving efficiency and climate technologies.

Responsibilities

• Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries.
• Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support.
• Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Assist in the configuration and maintenance of Workday modules to meet business requirements.
• Develop and deliver training materials and sessions for end-users to improve their understanding and use of Workday.
• Participate in system upgrades, testing, and implementation of new features and functionalities.
• Maintain documentation of support activities, issue resolutions, and system configurations.
• Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations.
• Adheres to the defined processes and procedures as well as the company's policies.
• Performs any other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law.

Requirements

• Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
• Minimum of 2-3 years of experience in Workday functional support or a similar role.
• Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
• Ability to work independently and as part of a team in a global and extremely fast-paced environment.
• Experience with system configuration, testing, and implementation.
• Ability to work effectively in a team environment.
• Excellent organizational, interpersonal, and written communication skills.

Benefits

• Our Commitment to Our People
• Our Commitment to Inclusion & Belonging
• Equal Opportunity Employer