OT Cybersecurity Specialist responsible for secure IT - OT infrastructures in industrial operations. Engaging in secure deployments, integrating cybersecurity frameworks, and providing expert support.
About the role
- Infrastructure Systems Engineer II managing production application support for Conduent. Collaborating on ITIL processes and incident management while working in a 24/7 environment.
Responsibilities
- Support production applications by managing incidents and service requests
- Utilize ITIL processes for efficient application support
- Collaborate with team members for escalations and incident management
- Conduct bridge calls for critical incidents and releases
Requirements
- 3–5 years of experience in a production application support with a solid understanding of ITIL processes.
- Strong working knowledge of Linux
- Hands-on experience with Splunk and familiarity with various monitoring tools.
- Excellent communication and interpersonal abilities, with proven capability in managing escalations.
- Experience in managing L1/L2 incidents and service requests.
- Proficient in email queue management
- Capable of initiating and managing bridge calls for priority incidents and release activities.
- Basic understanding of servers and web‑based application functionality.
- Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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