Data/IA Engineer role at Capgemini Engineering, participating in various projects involving data and AI.
About the role
- Conversational AI Specialist designing customer experiences for Agentic AI. Crafting conversational content and collaborating closely with engineers for seamless customer interactions.
Responsibilities
- Design how customers experience Agentic AI, shaping conversations that feel human, intuitive and genuinely useful
- Translate research into conversational journeys
- Design AI‑driven interactions and orchestrate service ecosystems
- Build conversation design standards, reusable patterns and playbooks
- Craft on‑brand conversational content and prompts for LLM‑based assistants
- Partner with engineers on intent modelling, prompt optimisation/tuning, testing and quality assurance
- Use analytics and user testing to continuously improve performance
Requirements
- Passionate about elevating customer experience through thoughtful design and emerging technologies
- Hands‑on experience designing chat and voice conversational AI that feels natural, useful and human
- Ability to turn research and insight into clear service concepts, conversational journeys and prototypes
- Experience with LLM‑powered assistants, prompt design and agentic or multi‑agent AI patterns
- Strong foundations in conversation design, inclusive and accessible design
- Comfortable using tools like Microsoft Copilot Studio and Figma
Benefits
- Competitive Salary + Annual Bonus + Benefits
- Hybrid working, option to work from home 50% per month
- Flexibility to balance where work is done
- Many flexible working options available including changing start and finish times, part-time arrangements and job share
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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