Quality Assurance Manager at Blackwatch International managing quality across federal IT programs. Leading the development and implementation of Quality Management Systems to ensure compliance with industry standards.
About the role
- QA Engineer ensuring reliability and performance of Android-based POS systems at CompassX. Collaborating with teams to execute testing and support operations in a hybrid role.
Responsibilities
- Partner with Product Owners and Developers to define release testing strategies and coverage.
- Maintain a library of manual and automated test scripts and help developers align on required unit tests.
- Participate in project meetings, daily scrums, and product planning sessions.
- Execute manual and automated tests for Android tablet POS systems and related restaurant applications.
- Perform hands-on testing with hardware that mirrors production restaurant environments.
- Track defects from identification through production release and report on test results.
- Manage and maintain the Louisville-based testing lab and fleet of test devices.
- Support security testing by validating PEN and other security findings.
- Maintain and troubleshoot lab equipment including tablets, switches, routers, monitors, and PCs.
- Set up, repair, and replace hardware as needed to support ongoing testing and development.
- Serve as an escalation point for the customer helpdesk.
- Certify restaurant hardware and act as a subject matter expert for system integrations across the environment.
Requirements
- 3–5+ years of experience in software quality assurance, preferably supporting POS or hardware-integrated applications
- Hands-on experience executing manual and automated test scripts
- Familiarity with Android-based systems, mobile device testing, or embedded systems testing
- Ability to troubleshoot hardware including tablets, switches, routers, monitors, and PCs
- Experience managing or working within a physical test lab environment
- Strong understanding of defect lifecycle management and test documentation
- Experience participating in Agile/Scrum ceremonies (daily standups, planning, etc.)
- Ability to collaborate with Product, Engineering, and Security teams to define testing needs
- Excellent analytical, problem-solving, and communication skills
- Ability to work onsite in Louisville at least 3 days a week.
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