Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
About the role
- Customer Care Officer supporting consumers with Coloplast products over the phone. Building strong relationships and providing product information and funding support.
Responsibilities
- Support new and existing consumers over the phone with their Coloplast products
- Provide support to new and existing patients via phone
- Conduct outbound follow-up calls as part of the Coloplast Care Program
- Feedback to referring healthcare professionals
- Assist with product sample requests
- Offer Peristeen support to consumers as part of the PSP program
- Provide funding support, particularly for continence consumers
Requirements
- Compassionate and customer-focused
- Strong ability to listen empathetically
- Excellent communication skills, both verbal and written
- Intermediate IT competencies in managing multiple systems
Benefits
- Competitive salary + bonus + birthday leave + annual salary review!
- Hybrid flexible working on offer – work from home 2 days a week
- Onsite Parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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