Associate Director developing leadership excellence and customer - facing skills at Sanofi, a biopharma company transforming lives with innovative medicines.
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Hybrid Managing Director – No1 Lounges JV with Airport Dimensions, Swissport
Posted 3 months ago
About the role
- Managing Director leading the No1 Lounges Joint Venture operations in the UK. Responsible for strategic, operational, and financial performance across all lounges with full P&L accountability.
Responsibilities
- Lead overall strategy, operations, and financial outcomes across the JV.
- Partner with shareholders and the JV Board to align goals and deliver sustainable growth.
- Build a high-performing, people-first culture that promotes accountability, development, and inclusion.
- Optimize lounge operations to maximize commercial performance while ensuring outstanding guest experiences.
- Oversee compliance with all regulatory, airport, and shareholder requirements.
- Maintain consistent service standards, embedding continuous improvement through guest feedback and operational KPIs.
- Manage full P&L, budgets, and forecasts to achieve revenue and margin targets.
- Ensure robust financial governance, reporting, and covenant compliance.
- Champion service excellence, ensuring No1 Lounges sets the benchmark for hospitality quality and innovation.
Requirements
- Senior leadership background in aviation, hospitality, or travel.
- Proven P&L ownership with experience managing large-scale operations (£40m+ budgets).
- Board-level or JV leadership experience with multi-stakeholder alignment.
- Strong people leadership, financial acumen, and stakeholder engagement skills.
- Track record of driving operational transformation and service innovation.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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