Hybrid Group Product Manager – Customer Engagement Platform

at Coles Group

• Job title: Group Product Manager – Customer Engagement Platform
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hawthorn East, Australia

About the role

• Group Product Manager leading the transformation of Coles' Customer Engagement Platform. Responsible for strategy development, platform modernization, and ongoing optimization of customer engagement tools.

Responsibilities

• Define and own the long-term Customer Engagement Platform strategy, including content management strategy and channel evolution.
• Establish the future-state customer engagement vision across email, push, and related owned channels.
• Develop and maintain a multi-year product roadmap aligned to business growth objectives.
• Lead the transformation of Coles’ legacy email and push notification platforms.
• Partner closely with Technology to deliver CEP enhancements and upstream integrations.
• Define and implement the long-term operating model to support customer engagement at scale.
• Establish platform governance, prioritisation frameworks, and performance metrics.
• Lead and uplift the Growth team and broader stakeholders through significant change.
• Transition the platform from transformation into sustainable BAU operations.

Requirements

• You are an enterprise product leader with a track record of owning and transforming complex platforms.
• Deep expertise in customer engagement platforms, martech ecosystems, and CRM technologies.
• Proven experience leading large-scale platform transformations.
• Strong commercial acumen and ability to link platform strategy to growth outcomes.
• Extensive experience in product leadership at Group Product Manager or equivalent level.
• Experience partnering with Technology and Data teams in complex enterprise environments.
• Demonstrated success leading change across cross-functional teams.
• The ability to operate at both strategic and delivery depth.
• Retail or high-scale customer businesses experience is highly regarded.

Benefits

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.