Information Administrator managing operational data for Cemex USA. Ensuring operational processes run effectively and supporting various departments.
About the role
- Senior Zendesk Administration Specialist optimizing Zendesk and driving operational efficiency at Coda. Collaborating with cross-functional teams to enhance workflows and improve ticket management processes.
Responsibilities
- Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
- Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
- Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
- Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
- Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
- Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.
Requirements
- At least 2 years of experience in Zendesk administration or similar CRM management/maintenance role.
- Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.
- Experience driving process improvements or system enhancements independently.
- Interest or experience in automation tools (e.g., n8n, Make) is an advantage.
- Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.
- Strong analytical and structured problem-solving skills.
- Self-driven, proactive, and comfortable working in a fast-paced, global environment.
- Excellent communication skills in English (written and verbal).
Benefits
- We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
- Our goal is to foster an inclusive environment where everyone feels welcome and valued.
- If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Information Administrator responsible for the governance of operational data and systems at Cemex USA. Ensuring efficient plant operations and compliance through effective data management.
Information Administrator overseeing operational data and systems at Cemex USA. Ensuring compliance, data integrity, and supporting plant operations with SAP systems.
Learning Services Program Administrator overseeing operational management of firm’s learning programs. Ensuring smooth learner support, coordination, and execution of educational initiatives.
Cisco ISE Network Engineer working on innovative network design and operations for a leading IT Services organization. Responsible for supporting complex multi - service networking solutions.
Contracts Administrator managing commercial and contractual aspects for assigned projects in Emerson's Power & Water Solutions team. Ensuring compliance, risk management, and promoting successful project execution.
Werkstudent supporting Office Management & Administration at Autoliv, focused on dynamic projects and team collaboration. Responsible for travel organization and meeting planning with expert guidance.
Linguistic Administrator in Translation service line, responsible for operational tasks supporting translation workflows. Requires attention to detail, excellent data management, and communication skills in a hybrid work environment.
Transaction Processing Administrator at RBC managing financial transactions and enhancing client experience. Collaborate with teams to resolve client issues and ensure regulatory compliance.
Application Administrator IT Analyst configuring and supporting internal business applications at Guidehouse. Providing user support and assisting in application optimization and governance.