Customer service role providing video conference support for digital certificate issuance. Engaging with clients to validate digital identities professionally and accurately.
About the role
- Senior Manager overseeing field deployment operations for a global tech company. Leading teams and liaising with various departments to ensure effective project execution and client satisfaction.
Responsibilities
- Oversees comprehensive deployment program for Coates US business.
- Manages deployment schedules and leads team of Deployment Managers and Coordinators.
- Liaises with functional areas to ensure robust communication with stakeholders.
- Collaborates with Account Management, Sales Operations, Engineering, and US Delivery Support teams.
- Ensures timely delivery of all tasks, meeting customer expectations.
- Exhibits problem-solving abilities and ownership of project facets.
Requirements
- Minimum of 10 years of high-caliber experience in installation, deployment, and/or construction management fields, with a demonstrable record of managing complex projects.
- Advanced degree in Engineering or Construction Management is highly desirable.
- Deep expertise in ERP transactional processes, particularly with a focus on advanced Plan to Pay (PTP) processes.
- Advanced proficiency in Microsoft Office Suite, with a special emphasis on leveraging SharePoint & Teams for high-level collaboration and strategic project management.
- Exceptional communication acumen.
- Proven experience in leading and synergizing with geographically dispersed teams.
Benefits
- annual market competitive bonus program
- Thrive Program including flexible work options
- Global Wellness paid day off
- Give Back Day for community impact
- medical, dental, and vision insurance
- 401(k) plan with employer match
- short- and long-term disability coverage
- life and AD&D insurance
- health savings accounts (HSAs)
- flexible spending accounts (FSAs)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Assist in the validation and issuance of digital certificates through video conferencing for a technology company. No prior experience needed, perfect for a first job.
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