Incident Manager responsible for managing production incidents and coordinating support teams in B2B SaaS. Working closely with R&D and Cloud operations to ensure customer satisfaction and issue resolution.
About the role
- Projectmanager MijnServices overseeing municipal digital service enhancements for VNG. Lead project teams and collaborate with stakeholders to improve civic engagement and service delivery.
Responsibilities
- Verantwoordelijk voor het project MijnServices binnen VNG Realisatie en de te behalen doelen en resultaten.
- Het bewaken van de uitvoering van werkzaamheden binnen de projectkaders.
- Aansturing van het projectteam en rapportage over voortgang en besteding van middelen.
- Organiseren van afstemming met andere dienstverleningsprojecten en onderhouden van een relatienetwerk.
- Initiëren van samenwerking met stakeholders zoals gemeenten, Logius, ICTU en andere overheden.
Requirements
- Minimaal een afgeronde HBO Informatica & Informatiekunde.
- Minimaal 8 jaar werkervaring op tactisch en/of strategisch niveau binnen gemeentelijke informatievoorziening en dienstverlening.
- Minimaal 8 jaar werkervaring als projectmanager bij gemeentelijke digitaliserings- en dienstverleningsprojecten.
- Minimaal 5 jaar werkervaring met inrichten van zaaksystemen.
- Minimaal 5 jaar werkervaring met gemeentelijke MijnOmgevingen/MijnGemeente-portalen.
- Minimaal 3 jaar werkervaring met omnichannel strategie en procesoptimalisatie.
- Minimaal 3 jaar werkervaring met WCAG-projecten en digitale toegankelijkheid.
- Minimaal 3 jaar werkervaring met gemeentelijke informatiearchitectuur en Common Ground.
Benefits
- Werk aan internationale projecten met de beste voordelen en compensatie.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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