Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Client Services Representative supporting Financial Professionals with day-to-day investment practice in Saint Cloud, MN. Hybrid position requiring 4 days in office.
Responsibilities
- Act as a liaison between the registered representatives and their clients while following FINRA guidelines and limitations due to licensing requirements.
- Prepare and complete client paperwork and follow-up tasks to support registered representatives.
- Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs.
- Maintain an organized filing system following compliance guidelines along with a process for registered representatives to support clients' and prospects current and future needs.
- Leverage e-sign whenever possible.
- Utilize the Annuity Search Tool, DP Maintenance, and Items for Attention to insure deepening the book of business based on client needs, opportunities, and a clean paperwork flow.
- Maintain compliance guidelines, and client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
- Processing client distributions – both qualified and non-qualified.
- Distributing mail and faxes.
- Provide backup and support to other assistants as needed.
Requirements
- High School diploma or equivalent
- Strong verbal communication skills with a client service focus
- Strong organizational skills
- Ability to meet deadlines
- Proficient with technology with the ability to learn (Microsoft Office including Word, Excel and PowerPoint).
Benefits
- Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and foster.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
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