CRM Executive focusing on lifecycle marketing and customer relationships at Vintage Cash Cow. Supporting CRM execution, quality assurance, and operational processes in a global context.
About the role
- Customer Success Manager at CMG driving client engagement and relationship management in equity capital markets. Focusing on onboarding and expanding CMG’s presence within existing accounts.
Responsibilities
- Proactively engage with clients to surface emerging needs, uncover new use cases, and drive adoption of CMG’s products
- Work cross-functionally with Sales to create strategic account plans aimed at securing renewals and uncovering new opportunities
- Identify patterns in client feedback to highlight product gaps, inform internal teams, and help shape CMG’s product direction
- Deliver high-touch service and foster strong client relationships that prioritize both responsiveness and long-term value
- Diagnose and resolve customer questions with a solutions-oriented mindset, offering creative workarounds when necessary
- Build and maintain deep understanding of the CMG platform to support a broad spectrum of customer workflows and opportunities
- Independently manage fast-paced work as part of a Customer Success team
- Maintain a flexible and positive approach when navigating challenges
- Contribute to strategic initiatives and special projects that improve the customer experience and overall team impact
Requirements
- 2+ years of experience in a client-facing role (such as Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers
- Prior experience working in Fintech or within financial institutions is desired
- Ability to influence both technical and business audiences to improve the product by identifying and documenting enhancements
- Exceptional communication skills (both written and verbal) and the ability to interact with a wide range of audiences
- Curiosity and desire to learn quickly to develop domain knowledge
- Keen analytical and problem-solving skills
- Ability to multi-task balancing simultaneous customer issues
- Comfortable working in a collaborative, fast paced team environment
- Flexibility for rotational coverage of non-peak hours is a plus
Benefits
- Equity Unlimited PTO (20 vacation days + unlimited additional paid leave)
- Comprehensive benefits program managed by Globalization Partners
- Premium life and income protection
- Top private medical and dental insurance Employee Assistance Program (EAP)
- Pension contributions
- Hybrid work environment (initially remote until office setup is complete)
- Education reimbursement
- Continuous learning opportunities
- Employee referral bonus
- Parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Architect designing Salesforce technical architecture at Aleph, shaping the future of digital advertising through innovative CRM solutions.
Customer Success Manager managing client relationships and renewals for a SaaS construction platform. Supporting onboarding, analysis, and optimizing customer value retention.
Customer Success Executive at AURA enhancing B2B customer relationships and ensuring exceptional service experience. Collaborate with cross - functional teams to drive adoption and growth.
Growth Marketer at AssoConnect focusing on AI - powered marketing and CRM. Collaborating with cross - functional teams to enhance acquisition and nurture leads in a hybrid setup.
Customer Success Operations Manager assisting in operational processes for EvenUp's tech - driven justice solutions. Partnering with leadership to enhance customer success metrics and initiatives.
Commercial Customer Success Manager responsible for SaaS customer engagement in the construction industry. Supporting onboarding, retention, and product adoption for diverse clients.
Mid - Market Customer Success Manager managing onboarding and retention of SaaS customers in the construction industry. Collaborating closely with clients for effective workflow configuration and problem - solving.
Strategic Customer Success Manager joining Sitemate to enhance customer onboarding and retention in the SaaS construction space. Collaborating across teams to drive product adoption and success.
Customer Success Manager responsible for customer onboarding and AI - driven implementation. Focusing on B2B SaaS solutions in cloud marketplaces for enhanced transaction workflows.