Manager for Equity and Integration at Somerset West Community Health Centre advancing Black Health initiatives. Leading implementation of health programs and community engagement efforts for Black populations in Ottawa.
About the role
- Team Manager for Roole, enhancing customer experience and managing a diverse team in Boulogne-Billancourt. Seeking dynamic individuals with team management expertise and a focus on client relations.
Responsibilities
- Oversee your team's real-time operations.
- Develop, monitor and analyze your team's qualitative and quantitative performance metrics.
- Plan and allocate the team's workload together with operational planning coordinators.
- Report on your team's activity and be accountable for achieving set targets: quality (QS) and customer retention (fulfillment of guarantees).
- Provide support to your team, particularly for complex cases.
- Establish and promote a feedback culture to give meaning to work, support team members, empower them and foster strong cohesion and teamwork.
- Implement initiatives to motivate your team (challenges, events).
- Deploy a management model that combines empathy and performance: set high standards, promote a culture of effort and demonstrate managerial courage.
- Identify coaching and training needs to develop each team member's skills.
- Work closely with other managers in the Customer Relations department to model a management approach aligned across the company.
- Be responsible for recruiting your team by actively participating in all stages of the recruitment process; onboard new hires and ensure their training (quality charter, procedures, etc.).
- Proactively participate in project management activities for the Customer Relations department.
Requirements
- Minimum 2 years' experience in a similar role, including team management in a production environment.
- Basic knowledge of or first experience in insurance/assistance is a plus.
- Strong listening skills, good interpersonal abilities and a desire to create a positive, friendly working atmosphere.
- Good written communication, rigorous and well organized.
- Results-oriented (experience reporting/ROI), with a strong sense of priorities and analytical skills.
- Proficient with office tools (Outlook, Excel, Word).
- Hold at least a two-year post-secondary diploma (Bac+2 or equivalent).
- Familiarity with the automotive sector is an advantage but not required.
Benefits
- A dynamic environment and a unique atmosphere.
- A company recognized as a Great Place to Work.
- Two days of remote work per week, if desired.
- Annual profit-sharing bonus.
- Sustainable Mobility Allowance.
- Access to nursery/childcare places.
- And many other benefits: company restaurant and Swile meal card (meal vouchers), Alan health insurance, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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