Customer Solution Engineer providing technical support and solutions in health tech for radiology transformation. Collaborating with teams in project execution and customer advisory roles.
About the role
- Solutions Engineer technical customer advocate for Digital Native Business at Cloudflare. Responsible for technical sale and ensuring customer success with Cloudflare solutions in Dubai.
Responsibilities
- The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Digital Native Business, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers.
- As a Solutions Engineer, you are the technical customer advocate within Cloudflare.
- Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.
- A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.
Requirements
- 3-to-10 years of experience in the IT industry (early or mid-level experience).
- Fluent English (written & spoken)
- experience with Oracle, AWS, MS or leading cybersecurity solution
- Ability to manage a project, work to deadlines, and prioritise between competing demands.
- Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
- Understanding of “how the internet works”. For example:
- Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
- Can explain the difference between authoritative DNS & recursive DNS?;
- You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
- Understanding of how customers make buying decisions, how to explain ROI.
- A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
- You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.
Benefits
- All the resources and training required to be effective for the role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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