Senior Marketing Operations Manager at Cloudflare managing NAMER marketing campaigns and operations. Overseeing marketing projects and technology architecture in a collaborative environment.
Responsibilities
NAMER campaign and operational ownership with global architectural alignment
End-to-end project ownership, including intake, prioritization, execution, and delivery
Marketing technology architecture, troubleshooting, and optimization
Process development to support scale, efficiency, and quality
Cross-functional and cross-regional collaboration
Partner with Global Marketing Operations to design, evolve, and maintain a scalable marketing technology architecture that supports NAMER initiatives while aligning with global standards
Contribute regional insight to global architecture decisions, ensuring solutions work in real-world execution
Develop and maintain clear documentation for architecture, processes, workflows, and best practices
Own marketing operations projects end to end, from intake and scoping through execution, launch, and post-launch optimization
Manage ticket queues and workstreams, ensuring priorities are clear, timelines are met, and stakeholders are informed
Balance reactive support with proactive project planning to avoid bottlenecks and improve throughput
Identify gaps or inefficiencies in current workflows and design scalable processes to address them
Proactively identify, diagnose, and resolve issues across the marketing technology stack
Serve as a technical escalation point for complex Marketo, CRM, and data issues
Partner with IT, Engineering, and external vendors to resolve systemic issues and improve platform performance
Monitor performance and operational metrics to identify opportunities for optimization and scale
Provide insights and recommendations using reporting tools such as Tableau and attribution platforms (e.g., Bizible)
Advise stakeholders on measurement, attribution, and data interpretation to support decision-making
Ensure marketing execution complies with data privacy regulations, internal governance standards, and regional requirements
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