About the role

Senior Customer Solutions Engineer providing expert technical guidance for Cloudflare's Enterprise customers. Collaborating with internal teams to ensure customer success and product utilization.

Responsibilities

As a CSE, you strive to understand customer requirements and issues at the molecular level.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
You will be part of a regional team and will work closely with CSMs supporting the regional book of business
From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention by capturing and communicating gaps in product or features
Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
The role requires 20% travel to attend meetings with customers, attend conferences, and other industry events.

8 years of prior post-sales customer relationship management
In-depth expertise in Zero Trust architectures and a passion for advancing this knowledge are crucial. For instance:
Core principles and components of Zero Trust, including least privilege access, microsegmentation, and continuous authentication
Technologies integral to Zero Trust frameworks, such as identity providers, device security enforcement, and network segmentation gateways
Security protocols relevant to Zero Trust implementations, such as SAML, OAuth, OpenID Connect, and SCIM
Tactical applications of Zero Trust concepts across various infrastructures and data environments
Proactive in identifying and resolving security challenges through rigorous problem-solving
Understanding the pivotal role of Zero Trust in bolstering today’s cybersecurity landscape
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
Ability to manage a project, work to deadlines, and prioritize between competing demands.

We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.