Process Engineer responsible for improving cloud system reliability at PointClickCare. Collaborating with engineering teams to enhance SaaS operations and incident response practices.
About the role
- Forward Deployed Engineer working with Cloudflare's strategic customers to build and deploy solutions. Involves coding, architecture shaping, and customer relationship management.
Responsibilities
- Deep Technical Embedding: Serve as the dedicated, long-term technical partner within a strategic customer’s engineering organization, operating as a trusted extension of their team.
- Production-Level Engineering: Design, build, and deploy production-ready code and configurations directly into customer infrastructure using the Cloudflare platform.
- Technical Accountability: Own the account's technical success across the entire Cloudflare portfolio. Serve as the primary technical point of contact, with other Cloudflare technical resources taking direction from your technical strategy for the account.
- Operational Integration: Participate in customer engineering rituals, including daily standups, design reviews, and real-time incident response.
- Platform Advocacy & Adoption: Identify opportunities to accelerate the adoption of Cloudflare services, unlocking new capabilities across the customer’s tech stack.
- Platform Breadth & Depth: Deep technical competence in building production applications on a modern stack, combined with the willingness and ability to go deep on all Cloudflare product areas. From Workers to security, networking, and observability.
- Feedback Loop & Product Influence: Surface real-world edge cases and product gaps directly to Cloudflare’s Product and Engineering teams to influence the developer platform roadmap.
- Strategic Relationship Management: Establish and maintain trusted technical relationships with senior leadership (Staff+ engineers, Directors, and VPs).
- On-Site Presence: Maintain a regular on-site presence at customer locations to foster deep collaboration and cultural alignment.
Requirements
- Proven Engineering Pedigree: 5+ years of professional software engineering experience. You are a builder at heart, with a track record of delivering production-grade systems, not just advising on them.
- Production Ownership & Operational Maturity: You have owned mission-critical services with real-world users. You understand the gravity of on-call rotations, the urgency of incident response, and the architectural rigor required to maintain "five nines" uptime.
- Active Practitioner: You are currently in the IDE. You have a "ship-first" mentality and maintain a high velocity, staying current with modern frameworks, languages, and deployment patterns.
- Full-Stack Architectural Depth: Broad technical fluency across the entire stack—from frontend performance and backend logic to database optimization and distributed infrastructure.
- AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.
- Systems Design & Strategic Thinking: Ability to decompose complex business requirements into scalable, resilient technical architectures. You can visualize the "big picture" without losing sight of the implementation details.
- Cloud Ecosystem Fluency: Deep experience with at least one major cloud provider (AWS, GCP, or Azure), including an understanding of serverless, networking, and security primitives.
- High Agency & Navigating Ambiguity: You are a self-starter who thrives in "zero-to-one" environments. You don't wait for a ticket; you identify the problem and own the solution from end-to-end.
- Executive Presence: Comfortable engaging in high-stakes technical and strategic discussions with VP-level stakeholders, with the ability to translate complex engineering trade-offs into business impact.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Database Engineer managing Oracle databases to support business operations in Santo Domingo. Preparing and monitoring database availability, security, and backup strategies.
Embedded Development Engineer at Hirsch France developing security solutions. Involved in the full development lifecycle with a focus on innovation and optimization.
Senior Fire Protection Engineer managing client projects and driving business development in the New England region as part of Michael Baker International's consulting team.
Senior Process Engineer working on LNG infrastructure projects at ECOnnect Energy. Leading design and development of process systems and collaborating with multidisciplinary teams.
Forward Deployed Engineer at Baseten developing and deploying production AI applications. Collaborating with customers to build high - scale AI solutions and optimize ML projects.
Senior EC&I Engineer providing engineering support and guidance to maintenance and operations teams at various sites. Leading projects and ensuring compliance with industry standards in a hybrid model.
Enterprise Configuration Engineer leading operations in pre - stage environment at CDW. Collaborating with technical leads and training others to enhance skills in enterprise configurations.
Process & Controls Engineer supporting production optimization and quality improvement for Proliant Dairy. Collaborating across teams to enhance manufacturing efficiency and regulatory compliance.
Data Center Facilities Engineer maintaining operational and regulatory integrity of data center systems. Ensuring reliability and efficiency of critical facility operations.