Senior Solutions Engineer role at Scanner focusing on technical success of deals end - to - end. Involves customer interaction, POCs, and technical demos in a fast - growing environment.
About the role
- Solutions Engineer providing technical sales support for Clio's legal AI technology products. Collaborating with Sales and Engineering teams to deliver business value and enhance customer success.
Responsibilities
- Provide business value and technical sales support for assigned opportunities
- Collaborate closely with Sales to clearly articulate the following: Clio core platform capabilities, Clio App Ecosystem integration partners, Clio Certified Consultants offerings, competitive landscape and differentiation, database migration services, industry best practices, and the creation of ‘out of the box’ custom solutions
- Serve as the technical lead and owner of technical deal strategy
- Strategize with Sales to create business value, drive urgency and contribute to revenue goals
- Provide and support proof of concepts of the technology and connect this back to business value, benefits and ROI
- Enable Sales to deliver targeted, persona-based, business-value driven demonstrations and meetings
- Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain deep industry and ecosystem expertise
- Find ways to continually maximize efficiencies and revenue per account in the technical sales process and support sales efficiency across sales teams and segments, including deep knowledge and value of all of Clio’s core products (Clio Work, Manage, Grow, Draft, Accounting & Payments)
- Collaborate closely with Product and Engineering teams to help collect, document, communicate and influence product roadmap based on market/customer require
Requirements
- 2+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider
- Creative problem solver with a proven track record of success
- Ambitious, curious mindset to always work to find creative solutions to difficult problems
- Strong verbal and written communication skills
- Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets
- Comfortable delivering technical sales presentations, product positioning, and objection handling
- Ability to build strong relationships with both internal and external stakeholders
- Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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