Contract Controller supporting internal/external stakeholders for LU Fire maintenance at Telent. Hybrid role requiring office presence in London 1 - 2 days per week.
About the role
- Credit Controller managing customer collections for a leading European boat rental platform. Ensuring timely cash collection and maintaining strong customer relationships in a hybrid work environment.
Responsibilities
- Monitor incoming payments (bank transfers, credit cards) in NetSuite
- Manage customer payment methods and update details via Stripe
- Monitor and resolve declined or failed payments
- Review unapplied cash, refunds, and allocations
- Proactively follow up with customers on overdue invoices via phone and email
- Manage aged debt in line with internal collection policies
- Act as a key point of contact for billing-related inquiries
- Build and maintain professional relationships with customers
- Track and resolve customer Case in a timely and accurate manner
- Handle escalations such as bankruptcies or legal cases
- Coordinate with external collection agencies and monitor progress
- Process account write-offs and ensure accounting accuracy
- Monitor outstanding invoices, credits, and customer account health
- Prepare reports for internal tracking and audits
- Analyze overdue accounts and support decision-making
- Work closely with: International Account Management (Sales), Finance and US Billing team
- Participate in regular reviews of overdue accounts
- Contribute to automation initiatives and process optimization
- Support implementation of new tools and systems
- Assist with internal training and process documentation
- Ensure billing accuracy (credit memos, cancellations, invoicing consistency)
Requirements
- Fluent in English and Spanish, German is a plus
- Solid 5 years of experience in a client-facing role ideally in a credit control, collections, or billing operations environment
- Advanced Excel / Google Sheets skills
- Strong analytical mindset with experience in reporting and data analysis
- Excellent communication skills, both written and verbal
- Strong interpersonal skills with the ability to manage customer relationships
- Team player mindset with a proactive and supportive attitude
- Ability to work in a fast-paced, evolving environment
- Experience with NetSuite, Stripe, or Salesforce is a plus
Benefits
- Hybrid working flexibility (office presence Monday–Thursday, optional remote Friday)
- New laptop, large second monitor, and office accessories to set you up for success
- Additional holiday break at the end of the year + your birthday off
- Private medical insurance coverage
- Access to a discounted wellness benefits program
- Meal vouchers and travel allowance
- 32 hours of paid volunteer time each year
- Professional reimbursement program to support your learning and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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