Ecommerce Manager overseeing daily operations of a Shopify Plus storefront for a digital marketing agency. Responsible for managing promotions, product updates, and ecommerce performance.
CU
Hybrid Call Center Specialist – Digital Experience
Posted 2 months ago
About the role
- Call Center Specialist delivering support for Clearview’s digital services via phone, chat, and email. Handling inquiries and resolving technical issues while educating members on products.
Responsibilities
- Deliver courteous and professional service to members, supporting Clearview’s digital channels
- Handle inquiries through phone, chat, and email, resolve technical issues
- Promote products and services that fit members' needs
- Assist with digital training for new hires as needed
- Meet KPIs and call volume goals
- Educate members on Clearview’s products and promotions
- Stay updated on procedures, promotions, and member trends
- Suggest improvements to workflows and member service
Requirements
- High school diploma or equivalent
- Minimum six months’ related experience
- Call center and digital service experience preferred
- Strong analytical, problem-solving, and communication skills
- Technical proficiency and adaptability
- Knowledge of credit union products/services
- Dependable and flexible with scheduling
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